Feedback & Complaints

The Irish Deaf Society is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard.

We listen and respond to the views of the general public and our supporters so that we can continue to improve. The Irish Deaf Society welcomes both positive and negative feedback. Therefore we aim to ensure that:

It is as easy as possible to make a complaint;

  • We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
  • All complaints are treated seriously whether it is made by telephone, text, letter, fax, email or in person;
  • We deal with it quickly and politely;
  • We respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken in relation to the error;
  • We learn from complaints and use them to improve, and monitor them at Board level.

How to make a complaint

Postal address: Fundraising Manager, Irish Deaf Society, Deaf Village Ireland, Ratoath Road, Dublin 7
Email: funds@irishdeafsociety.ie
Text: 086-3807033 / Phone: 01-8601878

Timeframe of complaint

All complaints received will be acknowledged within 7 days and we aim to resolve them within 21 days. If this is not possible, we will explain why and provide a new deadline. If the complaint is not resolved, you may contact our CEO who will ensure your appeal is considered at board level and will respond within 21 days following consideration by board members.

Bogus Callers statement – www.icsa.ie/bogus-charity-operations

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