Returns Policy
Cancellations and Returns
1. Cancellation (Delivery items only)
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by returning the product to one of our Resource Centres. Please bring your receipt with you and the card you paid with, so that it can be credited to your account. For a list of our Resource Centres and contact details please check our website at www.irishdeafsociety.ie.
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way).
It must be returned with the original box, packing and accessories. Certain products such as DVDs and CDs must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to one of our Resource Centres. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
- You return your product to us without proof of purchase;
- The seal has been broken on any software including DVDs, CDs etc.
2. Return of Faulty Goods - Delivery Items
If there is a fault with your product within 12 months of delivery, we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
- In 'as-new' condition;
- Complete with any accessories and free gifts offered (and, if possible, the original box and packaging).
Please return the product to Irish Deaf Society. For a list of our Resource Centres and contact details please check our website at www.irishdeafsociety.ie.
This Returns Policy does not cover faults caused by accident, neglect, misuse or normal wear and tear. Any refund due to a fault or other defect will include a refund of the applicable delivery charges.