Feedback/complaints to IDS

The Irish Deaf Society is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. The Irish Deaf Society welcomes both positive and negative feedback. Therefore we aim to ensure that:

• it is as easy as possible to make a complaint;
• we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
• all complaints are treated seriously whether it is made by telephone, text, letter, fax, email or in person;
• we deal with it quickly and politely;
• we respond accordingly - for example, with an explanation, or an apology where we have got things wrong, and information on any action taken in relation to the error;
• we learn from complaints and use them to improve, and monitor them at Board level. 

In the first instance, your complaint will be dealt with by our Fundraising Manager Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to: 
Janette Byrne (fundraising manager)
30, Blessington Street, 
Dublin 7
Tel: 01:8309796 / 01-8601878 
Mobile: (text only 086-3807033)
Email: funds@irishdeafsociety.ie 

We are open 5 days a week Mon-Fri from 9.00 am to 5.00 pm, and closed between 1.00 pm and 2.00 pm

What happens next?

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing to John Mangan CEO of the Irish Deaf Society. The CEO will ensure that your appeal is considered at Board level and will respond within 21 days following consideration by Board members.